Privacy Policy

Website Privacy Notice
Last updated: 19 July 2021

Supporting Humanity respects your right to privacy.  This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights.  This Privacy Notice applies to personal information that we collect through our website at (“Website”) as well as information that you may provide us directly.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

What does Supporting Humanity do?

Supporting Humanity is a charity based in London.  Our projects aim to address some of the most neglected and overlooked issues faced by the community today: mental health and bereavement.

For more information about Supporting Humanity, please see the “About Us” section of our Website at

What personal information does Supporting Humanity collect and why?

The personal information that we may collect about you broadly falls into the following categories:
Information that you provide voluntarily

Website users
Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details (your name and your email address) in order to respond to any questions that you may have.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you would like to volunteer with Supporting Humanity as a volunteer, we will ask you to provide us with your name, email address, postal address, telephone number, qualifications, a brief description of your suitable skills and motivations for volunteering with Supporting Humanity and details of an emergency contact. We will need this information in order to assess your suitability for becoming a volunteer with us and in case there are any emergencies.

Before you come on board as a volunteer, DBS checks need to be carried out. We will carry out these checks on your behalf and will liaise with you accordingly to provide us with the necessary information. We will carry out such checks to ensure your suitability for the volunteering role and for the safety of our beneficiaries.

If you are donating funds to Supporting Humanity, this can be done via our JustGiving page, which you can access via our Website. For details on how JustGiving will process your personal data, please refer to their privacy notice.

You may also make a donation to us directly via transferring funds to the Supporting Humanity bank account. In doing so, you may also elect to claim Gift Aid. We will use your name, address, email address and bank account details to process your donation and provide you with a donation receipt. We will also use this information to contact HMRC in order to claim Gift Aid.

Individuals receiving emotional support
If you are receiving emotional support from Supporting Humanity, we will collect your name and contact details in order to set up an appointment with an Emotional Support Worker. Some of the personal information that you provide us when requesting emotional support services, may include sensitive personal information, such as health-related information, which we need in order to assess how best we can support you.

Funeral service
If you are using our funeral services, we will collect details of the next of kin including, their name, address and contact number. This information will be passed onto our volunteer funeral director and to the cemetery in order to provide the funeral service.

Community Centre Services
We will be running a variety of workshops at our community centre giving individuals in the community an opportunity to pick up new skills and interact with others. If you would like to attend the events run at our community centre, we will require your name, contact number, email address and details of your emergency contact. We will use this information to register you to our workshop.

Next of kin / emergency contact
We may be provided with your name and contact details by an individual using our services. We will use the information that they provide us with in order to contact you in the event of an emergency.

If you are a volunteer or a beneficiary, we may ask you for a testimonial about your experience with Supporting Humanity. We may publish your testimonial on our website or literature.

Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device.  Such information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.  We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.

Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources (including another charity, your family member, a healthcare practitioner), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we may collect from third parties include your name, email address, contact number and brief information as to why they are making a referral to our charity on your behalf. We use the information we receive from these third parties to in order to contact you about our emotional support services.

Supporting Humanity will occasionally organise day trips and events for its beneficiaries and volunteers.

If you would like to attend one of our trips and events, we would need you to book your place. During the booking stage, we will collect from you, your full name, contact number, the name and telephone number of an emergency contact, any mobility needs and any other relevant information. Where you will provide us with the details of an emergency contact, we will assume that you have got their consent to share this information with us.

During our day trips or events, we will provide you with a meal so will collect from you details about your dietary requirements and any allergies.

On the day of the trip or event, we will take your temperature check and ask whether you have experienced covid 19 symptoms in the last ten days. We will need to collect this information to ensure the safety of you and our other attendees.

All information collected in relation to day trips or events will be kept so we can inform you of any future events or information, if you prefer us not to hold such information please inform us and it will be deleted accordingly.

Who does Supporting Humanity share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • to our third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information;
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person; and
  • to any other person with your consent to the disclosure.

Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.  In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.  For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

How does Supporting Humanity keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident.  These countries may have data protection laws that are different to the laws of your country.

Specifically, our Website servers are located in UK, and our group companies and third party service providers and partners operate in the UK.

In the event, we have to share your personal data to a party in a third country, we will implement appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

You have the following data protection rights:

  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below [link].
  • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below .
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below .
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

 How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details:

The data controller of your personal information is Supporting Humanity which is registered with the ICO with registration number ZA914259.